H2O+ is committed to providing customers with high quality products. If for any reason you are dissatisfied with your on-line purchase with us, please notify us first within 30 days after receiving the product, then include the packing slip, and provide the reason for the return. A refund for the merchandise will be processed back within 3 - 5 business days upon receiving your return. We do not credit or refund for shipping charges. To minimize the risk of your return package getting lost, we strongly recommend sending to your products through your preferred mail delivery service with tracking confirmation, which also allows us to watch for the package. You will be responsible for the shipping cost when returning your order. Return shipping fees are not refundable, and we do not offer return labels.
Our return address is:
1055 W Bryn Maur Ave
Chicago, IL 60660
Please note: only items purchased on www.h2oplus.com may be accepted for a return. If your item was purchased through a 3rd party retailer, please contact them for their return and exchange policies.
We cannot accept nearly empty containers, or containers filled or tampered with other creams for refund or exchange.
We are not responsible for personal damages to an item. If the item has been dropped, spilled, misused, etc., we cannot refund or accept a return.