H2O+ is committed to providing customers with high quality products. If for any reason you are dissatisfied with your on-line purchase with us, please let us know and simply return the products within 30 days from the delivery confirmation date, include the packing slip, and provide the reason for the return.  A refund will be processed back within 3 - 5 business days upon receiving your return. We do not credit or refund for shipping and handling charges. To minimize the risk of your return package getting lost, we strongly recommend sending to your products through your preferred mail delivery service with tracking confirmation. You will be responsible for the shipping cost when returning your order. Return shipping fees are not refundable, and we do not offer return labels. 

Our return address is:


Attn: Returns

727 Sansome St #200

San Francisco, CA 94111

Please note: only items purchased on www.h2oplus.com may be accepted for a return. If your item was purchased through a 3rd party retailer, please contact them for their return and exchange policies.

We cannot accept nearly empty containers, or containers filled or tampered with other creams for refund or exchange. 

We are not responsible for personal damages to an item. If the item has been dropped, spilled, misused, etc., we cannot refund or accept a return.