Product Questions

How do I know what ingredients are in my H2O+ product?
You may find a full list of ingredients for H2O+ products on our website under each product page and on our packaging.  If you have questions regarding spec...
Thu, 19 Mar, 2020 at 4:58 PM
I experienced a skin reaction, what should I do?
Please consult with your physician right away and discontinue use.  For additional information pertaining to the ingredients used in H2O+ products, please c...
Tue, 5 Jan, 2021 at 3:24 PM
Are your products non-comedogenic?
H2O+ products have not been tested as non-comedogenic. Our facial skincare products follow our Clean Conscience guidelines and all our products comply with ...
Thu, 6 May, 2021 at 1:43 PM
Which cleanser is recommend for acne-prone skin? Can the products be used on acne-prone skin?
Our products are not designed to treat or prevent acne. We do recommend our Hydration Sensitive products for irritated, dry and sensitive skin. Everyone'...
Thu, 6 May, 2021 at 1:42 PM
Is the packaging recyclable?
We make deliberate efforts to utilize recyclable materials, such as switching many of our products to easily recyclable glass. 
Tue, 16 Jun, 2020 at 2:54 PM
Are you Leaping Bunny certified? Are you looking into Leaping Bunny certification?
We are not yet Leaping Bunny Certified. We follow the guidelines (please see our question on “do you test on animals”) and hope to explore Leaping Bunny Cer...
Tue, 16 Jun, 2020 at 4:32 PM
What allergens are included in the Clean Conscience products?
While our goal is to develop a line that are safe to use for most people, allergies can occur at any time from a variety of causes. All of our known fragran...
Tue, 16 Jun, 2020 at 4:41 PM
What’s next for your move to Clean Conscience?
We continuously screen for latest information safety information on ingredients and update our Clean Conscience standards database to reflect any developmen...
Tue, 16 Jun, 2020 at 4:49 PM
What does “clean beauty” mean to H2O+?
H2O+ Clean Conscience means that our team carefully selects clean, effective ingredients that comply with some of the strictest standards, including EU Cosm...
Tue, 16 Jun, 2020 at 4:51 PM
How did H2O+ develop their Clean Conscience standard?
Our main priority is to make products that are effective, clean and feel amazing. Our teams adhere to rigorous Japanese quality standards and strict EU Cosm...
Tue, 16 Jun, 2020 at 4:56 PM